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Frequently asked questions
I measure the amount of ribbon based on the height of the tree. 1 roll (10YDS) per foot of tree! You can adjust this up or down depending on your ribbon preference! We always say there is no such thing a too much ribbon!
Once your order is placed we ship within 2-4 business days. Transit time will vary based on the service provider and location.
ABSOLUTELY! At this time Jasmine is taking on a small group of clients. If you are interested please send an email to: janiseandco@gmail.com.
We only stock ribbon from the best of the best in luxury ribbons. These brands are know for producing professional heirloom quality ribbons.
ABSOLUTELY! At this time Jasmine is taking on a small group of clients. If you are interested please send an email to: janiseandco@gmail.com.
RETURN POLICY
We hope your are completely satisfied with your purchase but if you aren't please contact us within 14 days of your order being processed or prior to December 1st, whichever comes first!
Additional details for a return or exchange of your item(s):
- All items must be unopened, unused with all orginal packaging in the same condition as sold.
- The returned merchandise must be in the original packaging
- Proof of purchase and/or the original purchase receipt is required for all returns or exchanges. Shipping and handling charges are non-refundable.
- Refunds are processed back to the original method of payment.
- Final sale and all sale items are non-refundable.
Return process:
- Please send an email to janiseandco@gmail.com - Subject line: ATTN: RETURNS DEPT
- We will reply with shipping instructions. Please note: Shipping cost are the responsibility of the purchaser. We recommend shipping via a trackable method. We are not responsible for items lost in transit back to us.
- Once the item arrives back to us, the item will be inspected for refund approval. Once the item is approved the refund will be processed. The processing time can vary depending upon your financial institution. If your refund is not approved you will be notified via email.
Exchanges:
As a small business we offer limited options for exchanges. Return shipping charges will still be the responsibility of the purchaser.
Damaged/Defective Items:
If you receive a damaged or defective item, we may exchange the item. The same shipping policy as above will apply. Please email: Janiseandco@gmail.com. We will review and determine the best option.